AI receptionists and voice agents
A phone that goes unanswered is a lost customer. An AI receptionist answers every call, handles the routine requests, and hands over to a person when it should.
What an AI receptionist does
It answers incoming calls in natural-sounding speech, works out what the caller wants, and handles the routine requests: opening hours, directions, prices you have told it to quote, and booking, rescheduling or cancelling appointments. When it reaches something it should not decide alone, it takes a message or transfers the call to your team.
We build these as part of our AI design and build service, including AI receptionists and voice agents and booking and concierge agents that manage reservations and requests around the clock.
What works well, and what to keep human
- Good fits: after-hours calls, busy periods when nobody can pick up, repetitive questions, appointment booking, and call screening.
- Keep with a person: complaints, anything emotional or sensitive, negotiation, and any decision that carries legal or financial commitment.
What we need from you
- The questions callers ask most, with the answers you want given.
- Your opening hours, services, and how bookings work.
- Clear rules for when a call should be transferred, and to whom.
- A list of things the agent must never promise.
Things worth thinking about
- Tell callers it is an AI. We recommend being open about it, and some countries have rules on disclosure.
- Call recording. Consent and notice rules vary by country, so check what applies to you before you record anything.
- Test with real calls. Accents, background noise and unusual requests are where agents stumble, so we test and refine before you go live.
How we build it
We follow the same four steps on every build: brief (you tell us what you need), design (we build it and show progress), refine (you review and we iterate), and deliver (live deployment or handoff). Not sure whether it is worth it for your business? Start with a free consultation.
Related: customer support chatbots and WhatsApp and Telegram bots.
Frequently asked questions
Can an AI receptionist replace a human receptionist?
It can take over the routine part of the job, especially calls you currently miss. It works best alongside your team, with clear rules for when a call is handed to a person.
Will callers know they are speaking to an AI?
We recommend telling them up front. Some countries have disclosure rules, and being open tends to build more trust than being caught out.
What happens when it cannot answer a question?
It is set up to take a message or transfer the call to a person, according to rules agreed with you in advance.
Can it book appointments into my calendar?
Booking and rescheduling is one of the core jobs of a booking agent, and we integrate it with your calendar and booking system.
How much does an AI receptionist cost?
It depends on the number of call types, the systems it connects to, and your volume. Tell us what you need and we will come back with a plan and a price after a free consultation.
Want to stop missing calls?
Tell us how your phones work today and we will show you what an AI receptionist could handle.
Book a FREE Consultation