WhatsApp and Telegram bots for business
Your customers already message on WhatsApp and Telegram. A bot lets your business answer there instantly, without anyone sitting at a phone.
What a business bot can do
- Answer common questions at any hour.
- Take bookings and send reminders.
- Capture enquiries and pass the details to your team or CRM.
- Send order and appointment updates.
- Hand the chat to a person when the customer needs one.
We build these as part of our AI design and build service: automated business conversations on the channels your customers already use.
WhatsApp: what to know before you start
WhatsApp has rules about how businesses may message people. Broadly, a business can reply freely for a limited window after a customer messages it, while messages the business starts itself generally need pre-approved templates and the customer's consent. Meta sets these rules and its pricing, and they change from time to time, so we check the current requirements when we build.
Telegram
Telegram supports bots natively and they are straightforward to run. It suits communities, internal teams, and customers who already use it.
Design principles we follow
- Be useful in the first message. Offer clear options and not an open-ended chat.
- Be honest that it is a bot, and make it easy to reach a person.
- Do not message people who have not asked. Consent matters for trust and for the platform rules.
- Keep it short. Messaging is not email.
How we build it
Brief, design, refine, deliver. If you are unsure which channel suits your customers, a free consultation is the place to start.
Related: customer support chatbots and AI receptionists.
Frequently asked questions
Can a bot send messages to customers first on WhatsApp?
Generally only with the customer's consent and pre-approved message templates, under rules set by Meta. We check the current requirements when we build.
Is a Telegram bot different from a WhatsApp bot?
Yes. They run on different platforms with different rules. Telegram is simpler to set up, while WhatsApp has stricter requirements for business messaging.
Can the bot hand over to a person?
Yes. A clear handoff to your team is part of every build.
Can it connect to my booking system or CRM?
That is the usual setup: the bot captures or checks the details and passes them to the system you already use.
How much does a WhatsApp or Telegram bot cost?
It depends on what the bot does and what it connects to, and platform fees can apply. We agree scope and price after a free consultation.
Want to be where your customers already are?
Tell us how customers contact you today and we will suggest a plan.
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