Booking and concierge agents
Every missed booking request is lost revenue. A booking agent handles reservations, reschedules and requests at any hour, like a concierge that never sleeps.
What we build
- An agent that takes bookings and changes them, by chat or voice
- Connection to your calendar or booking system
- Answers to the common questions guests and clients ask
- A clear hand-off to your team for anything unusual
What we need from you
- Your services, availability and booking rules
- Cancellation and change policies
- Your current calendar or booking tool
- The requests the agent should pass to a person
What to keep in mind
- Double bookings. The agent must read live availability from your system, not guess it.
- Confirmations. Every booking should produce a confirmation the customer can rely on.
- Edge cases. Group bookings, special requests and last-minute changes should have a clear route to a person.
How we work
We follow four steps on every project: brief (you tell us what you need), design (we build it and share progress), refine (you review and we iterate) and deliver (final files, live deployment or handoff). Not sure where to start? Book a free consultation.
Related: AI receptionists and voice agents, WhatsApp and Telegram bots, Customer support chatbots.
Frequently asked questions
Can it connect to my calendar?
Yes. Connecting to your calendar or booking system is part of the build, so availability stays accurate.
What happens with a request it cannot handle?
It passes the request to your team with the details so the customer does not have to repeat themselves.
Does it work by chat and by phone?
It can, depending on the channels you want. See our pages on voice agents and WhatsApp bots.
How much does a booking agent cost?
It depends on the scope and complexity of what you need. Tell us about your project and we will come back with a plan and a price after a free consultation, with no obligation to proceed.
Want bookings handled around the clock?
Tell us how you take bookings today and we will map out the agent.
Book a FREE Consultation